Below is a list of resources and a brief description of each tool. Cultural competence is both a process and an outcome. The tools in this section are designed to invite individuals and organizations to reflect on their approach to service delivery, plan for change, and implement best practices.

WIPHL Cultural Competence Technical Assistance Request Form

Organizational Assessment
Terry Cross, NWICWA, developed an organizational self-assessment tool. This questionnaire guides a group or organization through a comprehensive survey to "encourage organizations, agencies, and programs to engage in a process of self study and review of their proficiency, limitations, and needs for improving their ability to provide culturally competent services."

Individual Self-Assessment
This tool developed by the Midwest Center for Cultural Competence, LLC allows individuals to understand their own strengths and challenges in regard to cultural competence. If you decide that this will be a useful tool for your organization, please contact Harold Gates at Harold.Gates@fammed.wisc.edu for technical assistance.

Strategic Plan Template
This resource helps a clinic or organization systematically engage in strategic planning to strengthen and improve systems in regard to cultural competence. This tool was developed by the Midwest Center for Cultural Competence, LLC.

Organizational Cultural Competence
This PowerPoint presentation provides an overview of key concepts and skills necessary to improve cultural competence.

Motivational Interviewing and Cultural Competence
This PowerPoint presentation provides insight and analysis into the intersections of motivational interviewing and cultural competence.

Developing Health Education Materials for Low Literacy
This is a how-to guide developed by Kara L. Jacobson, MPH, CHES, and Felicia Morton, MSPH, CHES. It is a great resource for developing patient education materials.